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Click on the triangle to select type(s) of support service performed by Endress+Hauser
Factory Repair & Calibration Process
1. Do you primarily send instruments to E+H factory for
Repair
Upgrades
Calibration
Other (specify below)
Other specified:
2. Accessibility for help and questions about your repair order (Repair coordination staff and hours of operation) is ..
unacceptable
marginal
satisfactory
very good
excellent
3. When trying to contact our Repair Coordination personnel do we respond in a timely manner?
unacceptable
marginal
satisfactory
very good
excellent
4. Upon contacting our Repair Coordination personnel are they able to take care of your needs and requests?
unacceptable
marginal
satisfactory
very good
excellent
5. Factory repair and calibration turnaround times are ...
unacceptable
marginal
satisfactory
very good
excellent
6. How would you rate the packaging/shipping procedures (repaired product arrives in sound condition)?
unacceptable
marginal
satisfactory
very good
excellent
7. Is the Repair Report accurate and descriptive enough for your needs and records?
unacceptable
marginal
satisfactory
very good
excellent
8. How would you rate the over all quality of the factory repairs and calibration?
unacceptable
marginal
satisfactory
very good
excellent
9. In comparison to other manufacturers, our Factory Repair & Calibration Service is viewed as ...
unacceptable
marginal
satisfactory
very good
excellent
Onsite Service:
1. Do you primarily use our onsite service for
Start-up
Training
Troubleshooting
Preventative Maintenance
Calibration
Other (specify below)
Other specified:
2. Accessibility for scheduling/questions for your Onsite Service request (Coordination staff and hours of operation) is ...
unacceptable
marginal
satisfactory
very good
excellent
3. When trying to contact us for Onsite scheduling, do we respond in a timely manner?
unacceptable
marginal
satisfactory
very good
excellent
4. How would you rate the instrumentation knowledge of you local E+H Certified Service Provider?
unacceptable
marginal
satisfactory
very good
excellent
5. How would you rate the process/application knowledge of you local E+H Certified Service Provider?
unacceptable
marginal
satisfactory
very good
excellent
6. Is the Service Report accurate and descriptive enough for your needs and records?
unacceptable
marginal
satisfactory
very good
excellent
7. How would you rate the overall quality of our Onsite Services?
unacceptable
marginal
satisfactory
very good
excellent
8. In comparison to other manufacturers, our Onsite Services is viewed as ...
unacceptable
marginal
satisfactory
very good
excellent
Technical Telephone Support
1. Do you primarily call Technical Support during ...
Startup
Troubleshooting existing installations
Other (specify below)
Other specified:
2. Accessibility for help and questions (Technical Support staff and hours of operations) is ...
unacceptable
marginal
satisfactory
very good
excellent
3. When trying to contact our Technical Support personnel do we respond in a timely manner?
unacceptable
marginal
satisfactory
very good
excellent
4. Upon contact our Technical Support personnel are they able to take care of your needs and requests?
unacceptable
marginal
satisfactory
very good
excellent
5. How would you rate the instrumentation knowledge of the Technical Support staff?
unacceptable
marginal
satisfactory
very good
excellent
6. How would you rate the process/application knowledge of the Technical Support staff?
unacceptable
marginal
satisfactory
very good
excellent
7. How would you rate the overall quality of the technical support that you receive?
unacceptable
marginal
satisfactory
very good
excellent
8. In comparison to other manufacturers, our Technical Support Service is viewed as ...
unacceptable
marginal
satisfactory
very good
excellent
Optional Comments
How can we be of better service?
What specifically do we NOT do very well?
What specifically do we DO very well?
Other comments:
Are you looking to outsource instrumentation services?
Yes
No
Undecided
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Telephone Number:
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