Field service

Description

Always on hand to help

 

Our team of FieldPro® service technicians are always on hand in emergency situations for fast and efficient diagnosis and repair.

 

Depending on your level of urgency, we provide the appropriate information and action.

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Main benefits

  • Endress+Hauser service technicians solve the problem on-site
  • At their disposal are specialized tools that help them provide fast and efficient diagnosis and repair
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Our team of Field Service experts are always on hand around the world to support you with on-site services. This includes troubleshooting, on-site repair, commissioning or calibration.

Troubleshooting

Every Endress+Hauser service engineer has been trained to give quick and professional advice on our range of automation equipment. Their task is to help quickly, diagnosing problems in the application, instrument or system with a view to get your plant back to optimum performance in the shortest possible time.

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On-site repair

Often it is not practical or even possible to return equipment which is faulty or damaged back to our factory. Our engineers can repair instrumentation on-site, providing authorized spare parts replacements and re-commissioning the equipment back to its best performance. If required, we are happy to train your own technicians on the job while servicing the equipment, so that in the future, service can be carried out by your own team.

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Commissioning

Successful start-up has a strong impact on the performance and operation of your plant. Our approach includes a check of the application, mounting and cabling of you installed instrument. We power up the instrument, perform its complete configuration and give the users hands-on training to achieve optimum operation. 

 

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Calibration

Endress+Hauser operates calibration facilities around the world and employs mobile equipment that enables on-site calibration for pressure, temperature and flow products.

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Maintenance

At Endress+Hauser, we believe that maintenance is not a cost to be minimized but a process to be optimized.  To achieve this, we work with our customers to define just the right amount of maintenance for your instruments to ensure the optimum performance of your plant.

 

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At our production facilities, we offer technical checks, preventative maintenance and repair.

We also offer "expedited" repair and calibration services that provide quicker turnaround times.

In the USA you can contact us by phone at 800-642-8737 or e-mail at repair@us.endress.com

 

 

A dedicated phone line and a systems that records your calls ensure reliability, traceability and efficiency. You can reach us by calling 800-642-8737 or e-mail service@us.endress.com