Submit on-line request for return authorization

This RA form is to be used only by customers in the USA returning instruments to the Endress+Hauser factory for repair, calibrations, upgrades or check-out (troubleshooting).

Note: if you are not returning an instrument, but wish to submit a request for on-line help, please use our on-line help form. Link to form.

Be advised that there is a minimum $80.00 to $180.00 check-out fee (varies by type) for instruments we inspect and find no problems, or is a non-repairable item.

The information you will need to complete this form:

Required:

Desirable:


	Customer name
	Customer shipping address
	Customer billing address
	Customer phone number
	Customer contact
	Customer contact e-mail address
	Equipment type
	Reason for return
	Failure description if applicable
	Process material(s) to which the equipment has been exposed.
	Materials used to decontaminate and clean equipment


	Purchase order number (to help us get your instrument back to you quicker, please provide us with PO number up front) This will also allow you to track your shipment using our on-line order tracking tool.

The on-line process is the quickest and most efficient way to obtain an RA number. Over the next several screens you will fill in all of the required information, and at the end, your RA number will be displayed, and if you provide an e-mail address on the form, you will also receive a confirmation message with your RA number.

IMPORTANT NOTICE:

If you are a customer in the Gulf Coast Region (refer to map) and needing calibration services, or repair, then you may be able to receive faster turn-around by sending you instrument to our Gulf Coast Calibration and Service Center in Houston, To find out if this options is right for you, please phone our repair/calibration coordination team at 800-642-8737 - option 1 before proceeding, or view local capabilities

BEFORE PROCEEDING:

Be sure your instrument is one which Endress+Hauser can repair/calibrate at the factory. Some items are non-repairable or are only serviced in the field by electronics module replacement. Open the "Non-repairable List" document below to see if your item is one which should not be returned.

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