In 2003, a Florida municipality expressed an interest in exchanging paddle wheel meters with ultrasonic clamp-on devices. The desire to change was due to maintenance and spare part availability associated with mechanical meters and evaluating technology for future expansion without significant interruption to daily output. Due to the continuous process associated with water treatment and the supply chain to their customer base, the proposition of non-invasive measurement was ideal.
Although the ultimate goal was to replace paddle wheel meters due to maintenance and availability, the measuring values, reliability, and overall support would be considered the cumulative metrics Prosonic would be qualified with. After all, when properly maintained, the mechanical meter provides an acceptable measurement value, ease of understanding to operators, lower acquisition costs, and the 4-20mA/Pulse output required to report information about the water treatment process.
Of course any "clamp-on” device offers the promise of installation without interrupting the process. So the question became, "how do we elevate Prosonic above the 4-20mA level and remove supplier neutral benefits from the equation?” The Frequency Sweep technology that enables Proline Prosonic presented an opportunity to prove our meter in various applications due to the ease of installation with a single pair of sensors. This was an outstanding benefit of Prosonic that could easily demonstrate a reduction in spare parts, maintenance procedures, and reliance on the supplier to always ask the right questions.
The field proven performance of Prosonic combined with the speed of local production, know-how of our sales and application engineers, and the real-world expertise of our service technicians were all significant points of interest for our customer. In the end, positioning a fantastic piece of hard-ware with outstanding human capital set Endress+Hauser apart from the rest. |