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E-direct Shop

E-direct complements our traditional offering by providing you with a quick, effective way to purchase easy-to-configure, entry-level instrumentation.

E-direct Shop

Interstates gains efficient solution with Online Shop

Endress+Hauser's digital tools simplify processes and save company a week in man hours

Interstates was looking for an efficient way to streamline its specification and purchasing process, as manually entering and tracking orders had become inefficient and time consuming for the company and its customers. Endress+Hauser’s Online Shop helped simplify the process, providing the company a return on investment of one week of man hours and two-to-three hours per device type on each order.

  • Online Shop Visual

Gaining return on investment

  • Overall, having access to the Online Shop has simplified the specification and purchasing process for Interstates, and has saved as much as 40 man hours on some projects.

  • For more than fifty years, Interstates has tackled complex challenges and developed innovative solutions. Building lasting relationships is at the core of the company’s mission. Understanding customers’ needs is greater than delivering results. Yet, the most impressive achievement is the team we have built. At Interstates, everyone is treated like family because the foundation of success stems from the team. A collaborative workplace has been created based on trust, integrity and support.

  • Eric Oordt, Project Engineer, Interstates
    “Having the Online Shop platform has streamlined the quoting and purchasing process. Accuracy is second-to-none right from the first pass.”

    Eric Oordt


  • Dave VanSchouwen, Designer, Interstates
    “Being able to use the Online Shop platform has increased visibility for those working on a project and improved turn-around times for quotes."

    Dave VanSchouwen


Overcoming the challenge

The manual labor of entering and tracking orders presented numerous challenges as there were multiple steps in each stage of the process. The manual process involved multiple sources and personnel which created a barrier of visibility between those working on a project. The project’s internal and external communication via email and phone prompted delays in response time, increased labor cost, inefficient time usage and greater chances for error.

Breaking the barrier

Interstates representatives knew they needed an efficient solution that simplified the process, making it easier for the procurement part of their business. They also wanted a solution that could increase visibility while providing real-time data and metrics.

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Endress+Hauser Inc.
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