Effects of the coronavirus pandemic
Customer and partner information from the Endress+Hauser Group to the coronavirus pandemic
Endress+Hauser has taken comprehensive measures in response to the coronavirus pandemic. The health of employees, customers, partners and the public is a top priority. Our aim is to ensure our ability to supply and serve our customers worldwide. A task force is coordinating the action at Group level. The current situation is as follows:
Sales and service
Our worldwide contacts in sales and service are still available when working from home.
With an account on endress.com, customers can track deliveries, get prices and delivery times and order products.
Technical information, drawings, documents etc. can be downloaded from endress.com at any time.
With Smart Support, Endress+Hauser supports customers online with service issues.
New Smart Support functions enable audio and video communication via mobile and stationary devices.
Ability to deliver and product availability
Endress+Hauser is still able to deliver.
While by order of the authorities, we face constraints in one of our global production plants, this does not represent an interruption for our North American customers’ volume. Our China, Italy, and India production are now operational.
Other global production centers, including those in North America, remain fully operational and we maintain full Global capacity to fulfill our North American customers’ orders. The majority of these deliveries are on time.
Material availability in our plants
Material availability in our plants is ensured for the coming weeks.
We are working hard to ensure that these materials remain available beyond this period.
Wherever possible, we are pursuing a dual sourcing strategy in procurement, ideally from sources in different countries or on different continents.
For critical components, we have expanded our safety stock.
Delivery logistics and on-site support
In delivery logistics, restrictions on the part of service providers result in longer regional transit times. Our sales centers are informing and supporting affected customers.
For countries and regions where official regulations restrict operations, we have emergency plans in place for sales and service to provide further comprehensive support for customers.
Measures to protect against infection
We have limited travel to essential journeys (e.g. urgent customer service activities).
We have canceled all major meetings and events until further notice.
We have taken extensive organizational measures at our sites to ensure a high level of hygiene and to maintain sufficient distance between employees.
Comprehensive home office regulations are in place in most office areas.
Please find here the statement from Endress+Hauser Executive Team: Covid-19 customer and partner information