Our Support Team remains at your side

Try out our visual support instead of on-site visits for free during the COVID-19 crisis

As more and more travel restrictions come into place, you might worry how to solve urgent technical issues in your plant quickly. With our innovative visual support, we have the ability to offer alternative methods of support to help you in these challenging times. Therefore, we decided to offer our innovative visual support for free for urgent technical issues from March 23 through May 31, 2020. We are prepared to extend this offer if the situation requires it.

Benefits

  • No additional charge of visual support for urgent service requests for a limited period of time

  • Avoid full dependency for on-site visits potentially visual support or remote authorized service provider engagement can solve your problem

  • Get in touch with our support experts easily and quickly via a mobile apps

On top of these support requests we have the capabilities to visually support you remotely on your operative service needs like commissioning and maintenance.

Endress+Hauser Service will contact customers with already planned on-site service jobs to ensure availability and determine if alternative remote service with visual support is feasible. Where necessary, we will provide regular site visits, of course respecting all health precautions.

How does the innovative visual support work?

Download SightCall Visual Support App ©Endress+Hauser